Last Updated: Oct. 10, 2025

Agreement to Terms

Welcome to J. Cole Investigations PLLC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website located at jcoleinvestigations.com (the “Website”) and the investigative services we provide.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

About Our Services

J. Cole Investigations, PLLC is a licensed private investigation firm based in San Antonio, Texas. We provide professional investigative services including but not limited to case reviews, research and information gathering, scene investigations, surveillance, and related investigative work for legal, business, and personal purposes.

Eligibility

You must be at least 18 years of age to use our Website or engage our services. By using our Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

Use of Our Website

Permitted Use

You may use our Website for lawful purposes only, including:

• Learning about our investigative services
• Contacting us to inquire about potential cases
• Accessing information and resources we provide
• Communicating with us regarding ongoing cases if you are a client

Prohibited Use

You agree not to use our Website or services for any unlawful or prohibited purpose, including but not limited to:

• Violating any local, state, federal, or international law or regulation
• Requesting services that would require illegal activity or violate ethical standards
• Harassing, threatening, or intimidating any person or entity
• Impersonating any person or entity or falsely stating or misrepresenting your affiliation with any person or entity
• Attempting to gain unauthorized access to our systems, networks, or data
• Interfering with or disrupting the operation of our Website
• Transmitting viruses, malware, or other harmful code
• Collecting or harvesting information from our Website through automated means
• Using our services to stalk, harass, or harm another individual

Engagement of Services

Consultation and Agreement

The information on our Website is for general informational purposes only and does not constitute an offer to provide services or create an attorney-client relationship, investigator-client relationship, or any contractual obligation.

Engagement of our investigative services requires a separate written agreement that outlines the specific scope of work, fees, terms, and conditions. No investigative work will commence until:

• We have conducted an initial consultation to assess your needs
• You have agreed to our service terms and fee structure
• We have executed a formal service agreement
• Any required retainer or initial payment has been received

Right to Refuse Service

We reserve the right to refuse service to anyone for any lawful reason, including but not limited to:

• Cases that would require illegal or unethical conduct
• Conflicts of interest with existing or former clients
• Matters outside our area of expertise or licensure
• Insufficient information or resources to conduct effective investigation
• Non-payment or payment disputes with previous services

Fees and Payment

Service Fees

Our fees vary depending on the nature, complexity, and scope of the investigation. Specific fees will be outlined in your service agreement and may include:

• Hourly rates for investigative work
• Retainer fees paid in advance
• Expenses for travel, surveillance equipment, database searches, or other necessary costs
• Administrative fees for report preparation and documentation

Payment Terms

Payment terms will be specified in your service agreement. Generally:

• A retainer or deposit may be required before work begins
• Invoices must be paid within the timeframe specified in your agreement
• Late payments may incur additional fees or interest charges
• We reserve the right to suspend services for non-payment

No Guarantees of Results

While we conduct all investigations professionally and thoroughly, we cannot guarantee specific outcomes or results. Our fees are for our time, expertise, and effort, not for achieving a particular result. No refunds will be provided based on investigation results or outcomes.

Confidentiality

Our Commitment

We maintain strict confidentiality regarding all client information and case details in accordance with professional standards and applicable laws. Information you provide and results of our investigations are kept confidential except:

• When disclosure is required by law, court order, or legal process
• When you provide written authorization for disclosure
• When disclosure is necessary to prevent serious harm or illegal activity
• When sharing with licensed professionals (such as attorneys) working on your case with your authorization

Your Responsibility

You agree to keep confidential any investigative strategies, methods, techniques, or findings we share with you unless disclosure is required by law or authorized by us in writing.

Intellectual Property

Website Content

All content on our Website, including text, graphics, logos, images, and software, is the property of [Your Company Name] or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our Website content without our express written permission.

Investigation Reports

Reports, documentation, and materials we provide as part of our investigative services remain our intellectual property but are licensed to you for your use in connection with the matter for which you engaged our services. You may not share, reproduce, or distribute our work product to third parties without our consent, except as necessary for legal proceedings or as authorized in your service agreement.

Disclaimers and Limitations of Liability

No Legal Advice

We are a private investigation firm, not a law firm. Nothing on our Website or in our communications constitutes legal advice. We recommend consulting with a qualified attorney for legal guidance regarding your situation.

Website Provided “As Is”

Our Website is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• Our Website will be uninterrupted, secure, or error-free
• Information on our Website is accurate, complete, or current
• Any defects will be corrected
• Our Website is free from viruses or harmful components

Limitation of Liability

To the fullest extent permitted by law, J. Cole Investigations, PLLC, its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from:

• Your use or inability to use our Website or services
• Any unauthorized access to or use of our systems or your personal information
• Any errors or omissions in Website content
• Any conduct or content of third parties

Our total liability for any claims arising from our services shall not exceed the amount you paid us for services in the six months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless [Your Company Name], its owners, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:

• Your use of our Website or services
• Your violation of these Terms
• Your violation of any rights of another party
• Any misuse of information or services we provide

Privacy

Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data collection and usage practices.

Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party websites or services.

Modification of Terms

We reserve the right to modify or update these Terms at any time at our sole discretion. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our Website after any changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the modified Terms, you must stop using our Website and services.

Modification of Services

We reserve the right to modify, suspend, or discontinue any aspect of our Website or services at any time without notice or liability.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Any legal action or proceeding arising out of or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in Bexar County, Texas. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the extent necessary to make it valid and enforceable while preserving its intent.

Entire Agreement

These Terms, together with our Privacy Policy and any service agreement you enter into with us, constitute the entire agreement between you and [Your Company Name] regarding your use of our Website and services, superseding any prior agreements or understandings.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by our authorized representative.

Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms at any time without restriction.

Acknowledgment

By using our Website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Contact Information

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us: